Refund Policy

1. Overview

At CASSAFLOW, we want you to be completely satisfied with our service. This refund policy outlines when and how refunds are issued for subscription payments, plan changes, and cancellations.

2. 14-Day Free Trial

All Professional plan subscriptions begin with a 14-day free trial. No credit card is required to start your trial. If you decide CASSAFLOW isn't right for you during the trial period, simply don't subscribe — you won't be charged anything.

3. Subscription Refunds

Refund requests are reviewed on a case-by-case basis and may be granted at the sole discretion of CASSAFLOW. We offer refunds under the following circumstances:

• Within 7 days of first payment: If you're not satisfied with CASSAFLOW after your first payment, contact us within 7 days for a full refund — no questions asked.
• Billing errors: If you were charged incorrectly (duplicate charges, wrong amount), we will issue a full refund for the error immediately upon verification.
• Service unavailability: If CASSAFLOW experiences extended downtime (more than 48 consecutive hours) during your billing period, you are eligible for a prorated refund for the affected period.

4. Plan Downgrades & Refunds

When you downgrade your plan (e.g., from Professional to Starter):

• The downgrade takes effect at the end of your current billing period.
• You retain full access to your current plan's features until the billing period ends.
• A prorated refund is issued for the difference between your current plan and the new plan, calculated from the date of the downgrade request to the end of the billing period.
• For example: If you downgrade from Professional ($99/mo) to Starter ($24.99/mo) halfway through your billing cycle, you'll receive a prorated credit of approximately $37 applied to your next invoice.

5. Cancellations & Refunds

When you cancel your subscription:

• Your cancellation takes effect at the end of your current billing period.
• You retain full access to all features until the billing period ends.
• We do not issue partial refunds for unused days remaining in your current billing period for cancellations, unless you are within 7 days of your most recent payment.
• You may reactivate your subscription at any time before the billing period ends to reverse the cancellation.

6. Annual Billing Refunds

For annual subscriptions:

• Within 30 days of annual payment: Full refund if you cancel within 30 days of your annual billing date.
• After 30 days: Prorated refund for the remaining full months in your annual subscription, minus a 10% early termination fee.
• Plan downgrades on annual billing follow the same prorated refund calculation as monthly billing.

7. How to Request a Refund

To request a refund:

1. Email us at info@cassaflow.com with your account email and reason for the refund.
2. Include your invoice number or transaction ID if available.
3. Our team will review your request and respond within 2 business days.

8. Refund Processing

• Approved refunds are processed within 5-10 business days.
• Refunds are returned to the original payment method used for the transaction.
• All payments and refunds are processed securely through Paddle.com, our Merchant of Record.
• You will receive an email confirmation when your refund has been processed.

9. Non-Refundable Items

• Custom Enterprise onboarding fees (unless service was not delivered).
• Add-on services that have already been fully delivered.
• Subscriptions cancelled after the 7-day satisfaction guarantee period (unless covered under other provisions above).

10. Changes to This Policy

We may update this refund policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Continued use of CASSAFLOW after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions about this refund policy, please contact us: